Maltraitance en CHSLD : Stratégies à considérer pour la vérification des faits, les actions et suivis

In Quebec, the pandemic has increased the visibility of mistreatment in long-term care facilities. However, mistreatment is not a new phenomenon or one that is unique to Quebec. Managing situations of mistreatment requires not only identifying and reporting them, but also undertaking a process of fact-checking and implementing actions and monitoring. What are the strategies to consider in order to manage situations of mistreatment involving long-term care employees, knowing that mistreatment is not always intentional?

At the end of this presentation, the participant will be able to:
– Recognize the particular challenges of mistreatment situations in long-term care facilities;
– Identify strategies of fact-checking;
– Identify action and follow-up strategies.